Edwin AI: The AIOps Agent for Fast Incident Resolution | LogicMonitor
Forrester Total Economic Impact™ study finds Edwin AI delivered a 313% ROI for composite organization.
[Read more](/content/resources/logicmonitor-edwin-ai-total-economic-impact-study-by-forrester "The Total Economic Impact™ of LogicMonitor Edwin AI"/index.html)
AGENTIC IT OPERATIONS
Move Toward Autonomous IT with Edwin AI
Edwin AI gives IT teams one place to investigate what broke, understand what it affects, find or generate a fix, and run it across their existing tools, without jumping between systems.
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POWERING AI FOR LEADING BRANDS AROUND THE WORLD
Solve real-world ITOps challenges
Edwin AI correlates alerts, identifies root causes, and initiates remediation without manual triage or escalation chains, starting from first alert and running through verified resolution.
[**Investigate incidents in conversation**
Ask Edwin AI what broke, why, and what’s affected. Get answers in plain language without opening another tool.](/content/blog/edwin-ai-agent-orchestrator-incident-response/index.html)
[**Know the root cause**
Edwin AI checks logs, metrics, recent deployments, and past incidents at the same time to find what actually caused the problem.](/content/blog/agentic-aiops-and-observability/index.html)
[**Correlate alerts in real time**
With Edwin AI, thousands of alerts get compressed into a handful of prioritized incidents, with topology and CMDB context already attached.](/content/support/edwina/alert-correlation/index.html)
[**Predict and prevent outages**
Edwin AI uses historical patterns and observability data to detect anomalies and surface recurring issues and early warning signals before they escalate into incidents.](/content/blog/logicmonitor-edwin-ai-open-ai-collaboration/index.html)
Group issues across domains
Related alerts from network, infrastructure, applications, and third-party tools are grouped into one incident so teams see the full picture immediately](/content/edwin-ai#/index.html)
[**Route and escalate automatically**
Edwin AI routes each incident to the right team based on what broke, what it affects, and how severe it is, with no manual triage required.](/content/blog/logicmonitor-servicenow-agentic-ai-ops-integration/index.html)
Explore Edwin AI Features
Your single source for ITOps troubleshooting and remediation
Edwin AI transforms how your IT team operates—cutting through alert noise, speeding up incident resolution, and turning reactive chaos into proactive control.
[Event Intelligence
Event Intelligence cuts through alert noise across your entire stack, surfacing the incidents that actually need attention before they escalate.
Learn more](/content/edwin-ai/event-intelligence/index.html) [AI Agents
Specialized AI agents handle investigation and triage automatically, giving your team the root cause, business impact, and recommended next steps without manual work.
Learn more](/content/edwin-ai/gen-ai-agent/index.html) [AI Automation
AI Automation finds the right fix, generates one if none exists, and executes it across your environment with full governance and audit logging in place.
Learn more](/content/edwin-ai/ai-automation/index.html)
Real results from Edwin AI
Edwin AI delivers agentic, self-healing operations that cut incidents, accelerate resolution, and improve efficiency across complex IT environments.
50 %
ITSM incident reduction
0 %
noise reduction
0 %
increase in operational efficiency
0 %
reduction in MTTR
Edwin AI Integrations
Make every system smarter with Edwin AI
Edwin AI connects with over 3,000 tools—spanning observability, APM, security, and CMDB—to turn disconnected data into real-time, actionable insight. Whether you’re managing legacy systems or hybrid cloud environments, Edwin brings it all together to speed up incident response and eliminate silos.
3,000+
pre-built integrations across your full tech stack
100%
bi-directional sync with ITSM platforms like ServiceNow
313% ROI achieved with LogicMonitor Edwin AI
A commissioned study conducted by Forrester Consulting on behalf of LogicMonitor found that a composite organization achieved 313% ROI over with a 6 month or less payback with LogicMonitor Edwin AI.
313%
ROI
313%
Your path to self-healing IT starts here
Book a live demo to see how Edwin AI automates correlation, resolution, and escalation—freeing your team to focus on what matters most.
Solve your biggest IT operations challenges
From modernization and automation to reducing MTTR, these key initiatives help IT teams operate faster, smarter, and with fewer disruptions. No matter the scale or complexity of your environment.
Modernization
Easily manage and monitor your modernized IT infrastructure. Edwin AI quickly adapts to new environments, helping you identify and fix issues fast.
Automation
Automate routine tasks and incident response workflows effortlessly. Edwin AI intelligently streamlines triage, freeing your team to focus on strategic tasks.
Reduce MTTR
Speed up incident diagnosis and resolution with Edwin AI’s smart insights, clear root cause analysis, intelligent automation, and automated alert correlation.
Operational Efficiency
Get the most from your IT resources. Edwin AI helps streamline workflows, optimize usage, and proactively solve issues before they slow you down.
Tool Consolidation
Replace multiple disconnected tools with a unified view. Edwin AI brings all your data together, providing clear insights and easy management.
Leading ITOps teams win with Edwin AI
See how real teams are using agentic AIOps to make their operations more efficient, prevent outages, and reclaim their time.
"Edwin AI delivered value within an hour of implementation."
Kris Manning
Global Head of IT Networks of Syngenta
"Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise."
Shawn Landreth
VP of Networking and Reliability Engineering of Capital Group
"Edwin AI helps us analyze data, reduces alerts, and will self-heal issues before they escalate"
Peter Bethel
Infrastructure Manager of Nine Entertainment Co.
"LogicMonitor is a valuable partner, constantly innovating and adapting to our business needs."
Rafik Hanna
SVP, Topgolf Technologies of Topgolf
"Edwin AI handles routine issues so my team can focus on strategy. That's a huge win."
Mike Cervasio
AIOps Practice Lead of WWT
"AI helps us to move faster."
Kyle Hill
CTO of ANS Group
"Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service."
Joshua Powell
Managed Services Lead of Nexon
"The single pane of glass across all of our regions enables us to act more proactively."
Dominik Hunn
Systems Engineer of Franke Group
What you need to know about AI Agents for ITOps
Legacy IT approaches can’t keep pace with today’s demands. Dive into expert guidance on applying agentic AIOps to reduce noise, accelerate resolution, and take control of complex environments.