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True Fit – Decoding size and fit for a cohesive online shopping experience

Learn how True Fit relied on LogicMonitor to get proactive and reduce unplanned downtime.

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COMPANY

True Fit
Employees: 99
Industry: Computer Software

Case Study Insights

Over the last twelve years, True Fit has built the largest data set for apparel and footwear retailers, partnering with more than 17,000 different brands across the globe and providing personalized size data for the 80 million active shoppers who interact with their sizing widget.
With footwear and apparel sizing becoming more complicated and shoppers spending more time in online shopping carts than in a fitting room, True Fit’s ability to provide accurate data sets has become crucial for shoppers and for retail partners who seek to learn more about their digital-first customers.

True Fit’s data and insights also inform their retail partners’ marketing, merchandising, product development, and ecommerce strategies. With every type of data that needs to be processed quickly and accurately – without downtime or outages – comes common industry challenges.

Don Jackson, Sr. Cloud Operations Manager at True Fit, said, “For us, delivering accurate size recommendations in a world where fashion and user preferences are continuously evolving is one of the biggest challenges we’re seeing in the industry.”

Other Challenges

Other challenges top of mind for Jackson and his team include how to remain cost-effective as they scale aggressively and how to aggregate that data in real time.

Taking it to the cloud

In order to scale aggressively, True Fit’s infrastructure migrated from on-premises to two different cloud providers. Jackson is focused on all facets of the cloud, handling everything from implementation, including VMs, containers, and organizing storage, as well as heavily focusing on infrastructure that allows front end hosting and back end processing.

Jackson said, "We have many levels of data that need to be processed in real time, and we built the infrastructure that everything runs on in order to accomplish that."

Like other cloud-focused organizations, True Fit wanted visibility across their resources, automation capabilities, and ease of integration to work towards reducing any unplanned downtime. LogicMonitor’s robust integrations with cloud providers made for easy migration, automatically displaying anything that the team provisions in their portal.

Jackson stated, "To have LogicMonitor be able to pick up certain cloud resources that all of a sudden exist and pull in those metrics – without manual configuration – makes the job much easier."

Maintaining SLAs with LogicMonitor

In order for True Fit to deliver on customer SLAs, it is critical for the IT team to understand the way each moving part interacts and affects each other.

Jackson explained, "Those insights – without LogicMonitor – we aren’t able to see or understand. We need to be able to identify and alert when an issue arises, as well as see when it started."

LogicMonitor has helped provide a benchmark that True Fit can reference when interacting with customers. With LogicMonitor’s clear and concise graphs and dashboards, the team can communicate with confidence what the time to impact was for their customers.

Gaining visibility and insights across True Fit’s entire infrastructure is also key to minimizing downtime and mitigating risk.

According to Jackson, "With LogicMonitor, the biggest advantage is the ability to minimize unplanned downtime and to understand our traffic patterns, especially important when we see a massive increase in holiday level traffic."

True Fit has seen a 20% decrease in the past year in what they categorize as "high urgency incidents" by leveraging historical graphs to quickly identify anomalies, such as changes in traffic patterns, and proactively resolve any issues before they cause a bigger impact.

True Fit uses LogicMonitor’s website monitoring to ensure their services stay online and responsive, as well as LM Cloud to ensure all cloud resources and projects are healthy.

What's next: unlocking new growth opportunities

As industries and infrastructures evolve, IT teams have to stay agile and prepared to scale cost-efficiently. True Fit continues to rely on correlated metrics collected by LogicMonitor and logs from their applications to identify potential service bottlenecks and scalability roadblocks.

Jackson stated, "As their infrastructure evolves, they’re currently working towards a much leaner, scalable approach by putting containers into production and transitioning away from dedicated VMs with large amounts of resources."

As they continue towards hybrid observability, True Fit is currently revamping their techstack by modernizing their front end, data warehouse, and machine learning pipelines. The team is also focused on revamping their core databases and integrating performance monitoring with logs and tracing.

Jackson affirmed, "LogicMonitor gives us a central place to monitor, alert, and triage any incidents that may come up, minimizing disruptions to our services."
In the last decade, LogicMonitor has introduced many new features continuously supporting True Fit’s monitoring requirements and enhancing the overall customer experience.